NHS Young Volunteers 2015

Seven young volunteers recently achieved their 10 hour Saltire Award in recognition of their involvement in an NHS Orkney Patient Feedback pilot project. Volunteers were tasked with gathering real time feedback from patients in wards at the Balfour Hospital about their experience. Four simple questions were asked and all the feedback gathered was monitored and actions were taken when required.

Julie Tait, NHS Orkney Patient Experience Officer, said, “We really value the support and interest of volunteers at the Balfour and this young team did an excellent job, using the software on our Feedback iPads to gather feedback from inpatients over two months. Staff greatly appreciated the time the volunteers gave up to carry out the project. Patients were glad to help and told us they also enjoyed chatting to the young volunteers! Gathering patients’ views helps us understand what we are doing right and what we can look to improve. The feedback was generally extremely positive and was welcomed by the staff caring for the patients.”

All the young volunteers enjoyed their experience and felt that it gave them a real insight into the hospital setup. They all commented that it has increased their confidence and communication skills as well helping to make a positive difference. When asked if they had a memorable moment during their involvement one said “the privilege of talking to the patients and them sharing their stories with me and feeling like I am helping to sort out problems which patients may have.”

Top Left: Helen Flett, Rebecca Tait, Kira Davidson, Ocean Miller     Bottom Left: Sarah Firth, Paige Kirkness, Emma Graham

The pilot project was set up in partnership with NHS Orkney and Voluntary Action Orkney to encourage young people to volunteer in their community and to give the opportunity to volunteer in a hospital setting. As the pilot has been a success there are plans to run it again. Full training, an induction and support will be given. If you are aged 16-25 and would like to find out more please get in touch with Laura Leonard by email laura.leoanrd@vaorkney.org.uk

Getting it Right for Children and Families in Orkney – A Focus on Wellbeing

This Children’s Services Workforce event on 11th February 2015 is aimed at all practitioners working with children and families in Orkney.

This Getting It Right Masterclass aims to raise awareness of the key components of Getting It Right for Every Child which have been strengthened through The Children and Young People’s Act 2014. The Masterclass will help participants understand the roles of professionals within universal and specialist services, the functions of the named person and lead professional, the concept of risk and the definition of wellbeing and also multi agency planning and the use of The Child’s Plan.

This masterclass will be led by the multi-agency Getting it Right Practitioners Group and will feature the views of local children on what ‘wellbeing’ means to them.

The day will start with a keynote speech from Dr Carol Craig, Chief Executive of the Centre for Confidence and Well-being. In this talk Carol will draw on the experience she has accumulated over the years while working at the Centre, particularly with Positive Psychology. This will be followed by a number of workshops covering a wide range of topics that are sure to appeal to practitioners working in children’s services.

Please book your place by contacting Keith.Hartmann@orkney.gov.uk by 30th January 2015.

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