Safeguarding Helpline Volunteer

The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.

Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.

Experience required

IT proficient and confident using different microsoft systems (all necessary training will be given though).
Thorough approach to work and a good attention to detail.
Ability to remain motivated during repetitive tasks.
Understanding of the importance of confidentiality.
Demonstrate an excellent level of customer service, care and empathy.

Restrictions

Minimum age: 18

Availability

Frequency & commitment

Minimum 4 hours per week

I want to volunteer