Facebook Moderator with Alopecia UK

Our private Facebook groups provide a safe space for people affected by alopecia from across the UK to access 24/7 support. As our online community grows we need help moderating the group to ensure it remains a welcoming, respectful, and supportive environment.

About the role
Image of a mobile phone with a Facebook window open

In a nutshell, our volunteer Facebook Moderators do 4 things:

Approve/decline requests to join our groups
Approve/ decline posts into the groups in line with community rules
Add supportive and signposting comments to posts
Keeping an eye on content, removing spam and informing the staff team of any concerning comments/posts.

We operate a rota system, and ask if you can cover 1 shift per week. It is a very flexible role as you can do in your own time via your phone or laptop!

Experience required

Good communication and IT skills
Reliable and trustworthy
Understanding of Facebook Groups
A commitment to building a safe space for people affected by alopecia. Please note this role requires a level 1 disclosure check.

Travel details

No travel required - you can volunteer from the comfort of your own home!

Training details

A full induction and ongoing training is provided to all volunteers.

Restrictions

Minimum age: 18

Availability

Frequency & commitment

o cover a minimum of one, 4-hour shift per week (you only need to check-in on the groups once every hour - so you're not tied to your phone!). As a staff and volunteer team, we moderate the groups from 9am-9pm each day on a rota basis. We are very flexible with the rota and working around commitments.

I want to volunteer