National Helpline Volunteer

Our helpline volunteers play a vital role in supporting people during some of the most difficult moments of their lives. You’ll be there for callers who may be struggling to cope, looking for information, or simply needing someone to listen without judgement.

Some callers reach out to refer themselves to our counselling service, and you’ll gently guide them through sharing essential details, including information about who has died, with sensitivity and care. Others call because they need support in the moment: a compassionate voice, a safe space, and someone who will truly hear them.

Volunteers often tell us that being the person a caller chooses to open up to feels like a profound privilege. It’s an opportunity to make a real difference, one conversation at a time.

Experience required

• Able to communicate calmly, warmly, and professionally with callers.
• Comfortable navigating simple systems and recording information with precision.
• Able to quickly source relevant details to support callers effectively.
• Able to express information clearly, listen actively, and capture key points sensitively.
• Committed to safeguarding personal information and protecting the privacy of every caller.
• Able to create a safe, welcoming space for people who may be struggling.
• Comfortable allowing conversations to unfold at the caller’s pace.
• Willing to understand and respect perspectives that may differ from your own.

Travel details

None

Training details

Full training will be given over 5 days online which full attendance is required. Ongoing training and development opportunities given and full support from Helpline team and optional monthly supervision sessions.

Restrictions

Minimum age: 18

Availability

Frequency & commitment

3 hour shift per week.

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